Here at FBR we are proud of our award-winning clients, and have put together 12 tips for successfully promoting your high franchisee satisfaction! We know it takes a lot of hard work and dedication to your franchisees to maintain high satisfaction ratings - So part of your gratification should be publicizing it!
Home Instead Senior Ranks Best in Category for Franchise Business Review's 2010 Franchise Satisfaction Awards. Home Instead continues to believe that franchisee satisfaction is a monumental indicator of development and success.
Take a look at our 2010 list of award-winning franchises! We are proud to announce 133 franchise companies - out of over 500 brands surveyed this year - that are doing things right and putting their franchisees first.
Wow... that's a tough one! It's similar to buying a car or a house - there is a huge range in price between various franchise opportunities. What's important to understand are three key pieces of information related to cost: 1.) initial capital required, 2.) total initial investment, and 3.) on-going or recurring costs. Here's the breakdown...
Here at FBR we are proud of our award-winning clients, and have put together 12 tips for successfully promoting your high franchisee satisfaction! We know it takes a lot of hard work and dedication to your franchisees to maintain high satisfaction ratings - So part of your gratification should be publicizing it!
Home Instead Senior Ranks Best in Category for Franchise Business Review's 2010 Franchise Satisfaction Awards. Home Instead continues to believe that franchisee satisfaction is a monumental indicator of development and success.
Here's a short list of incredible resources for franchisors and franchisees to help improve franchise relations and drive franchise system performance forward...
Restaurant franchisees that are part of a well-supported, transparent company culture rated their satisfaction with their franchisor and concept highest in Franchise Business Review’s recently released 2009 Top Food Franchises report.
Take a look at our 2010 list of award-winning franchises! We are proud to announce 133 franchise companies - out of over 500 brands surveyed this year - that are doing things right and putting their franchisees first.
Small Business Expert, Rieva Lesonsky, reports on Franchise Business Review's satisfaction surveys, transparency within your system, and the importance of the franchise relationship.
In just a short two and a half weeks, FBR will join hundreds of other franchise companies, and thousands of colleagues and friends in Texas to reveal our Top Franchises for 2010.
New report, conducted by Franchise Business Review, shows evidence of 3rd quarter economic recovery in the franchise sector. Read more and follow link to view the actual report.
Wall Street Journal reports on Franchise Business Review, Our President, Eric Stites, and the importance of third party franchisee surveying... Read more!
With 5 years of franchise satisfaction research under our belt, we decided to take a look at where the most satisfied franchisees live and work in the United States.
Listen to our latest franchisee webinar panel, Franchise Success: The Ins and Outs of Buying the Right Franchise. Follow the advice and tips from franchisees Beth George of Showhomes, Anthony Smith of Home Instead Senior Care, and Rodney Swope of Interstate All Battery Center, to find YOUR perfect franchise!
Based up the results of their 2009 Food Franchise Study, Franchise Business Review announces the Top Food Franchises of the year. These concepts have proven they have superb franchisee satisfaction and solid franchise support.
The New Girl promotes FBR's webinar, Franchise Success: The Ins and Outs of Buying the Right Franchise. It will be held Wednesday, November 4th at 1pm ET and is free to register! Take a peek...
Take a look at the 2009 Top Food Franchise winners! These food concepts were all ranked highest in franchisee satisfaction based upon FBR's industry-wide study of food franchise owners.
With the advice of a Hollywood pirate, The New Girl takes a look at the definition of being "Social Media Savvy," and gives just a few critical ideas that will keep you up to speed with your networking platforms.
Interstate All Battery Center (IABC) today announced its weekly podcast series, offering potential franchisees insightful tips and expert advice on franchise and business opportunities...
FBR is on the hunt for franchisors up for the challenge of our 5th Annual Franchisee Satisfaction Awards. No risk, great data, why aren't you registered?
Attending the Leadership & Development conference last week confirmed business and franchising is changing. Thanks to social media and internet research, prospective buyers are more knowledgeable before they even have the first conversation with your corporate office. Franchisee (& Employee & Customer) Satisfaction is more relevant than ever.
FBR announces the sixth and final operational session, Franchise Executive Power Panel, presented by, Rick Arevalo, President & CEO, Aussie Pet Mobile, Brian Spindel, President & COO, Postnet Postal & Business Services, and Dan Steward, President, Pillar to Post.
In this session of FBR's Performance Series, Creating a Best-in-Class Franchise Support System, Dave Hood will inform participants about internal, structural improvements that will enhance your franchisee/franchisor communication system, creating a solid support system that works effectively for both sides.
Franchise Business Review announces the fourth in their six operational sessions released last week, The Psychology of the Franchise Relationship, presented by Greg Nathan, President & CEO, Franchise Relationships.
Franchise Business Review announces the third in their six operational sessions, Fear to Focus: Helping Your Franchisees (and Yourself) Stay Focused and Keep Their Heads in the Game, presented by Joe Mathews.
Franchise Business Review announces the second in their six operational sessions released last week, The Disney Approach to Excellence, presented by David Handler, Founder/The Coach, Success Handler, LLC.
Franchise Business Review announces the first in their six operational sessions released last week, Getting Franchisees To Pay More Royalties Without Compaining!, presented by Franchise Expert and Author, Dr. John Hayes.
Join Franchise Business Review and eight leading franchise executives for an Operational Webinar Series dedicated to enhance franchise performance, profitability, and growth.
Franchise Business Review announces four important marketing track sessions in their Frantelligence series of Webinar workshops, Social Media Success: Connecting with your Customers Using Social Media. It is produced in conjunction with Arment Dietrich, Inc., one of the country’s fastest growing boutique communication agencies, and Paul Segreto, founder of franchisEssentials, a perceptive franchise and social media blog.
Franchise Business Review announces four important development track sessions in their Frantelligence series of Webinar workshops, Social Media Success: How Social Media Can Build Your Franchise. It is produced in conjunction with Arment Dietrich, Inc., one of the country’s fastest growing boutique communication agencies, and Paul Segreto, founder of franchisEssentials, a perceptive franchise and social media blog.
From what we have seen in today's economy, it seems undeniably clear that finding and keeping the right customers must be a top priority. Recently, there has been a lot of talk about this in the franchise world...
Many potential franchisees look at opportunities where the franchise company handles the marketing, believing that they are better at promoting the business than themselves as individuals. However, Dr. John Hayes says this is exactly the reason why you should research the company's marketing system as well as - Will it bring you the right customers?
FBR announces the first in the series of Frantelligence Webinar workshops, Social Media Success: Using Social Media to Help Drive Franchise Recruitment, Customer Loyalty and Franchisee Relations. It is a FREE session with general introduction to social media for franchisors and franchisees.
Franchise marketing systems can be tricky - finding the right customers (employees included) and keeping them. John P. Hayes, Ph.D., worked with several franchisees to find out about their customer retention and whether their marketing systems were, in fact, working effectively or driving them out of business.
Franchise Business Review announces a series of Social Media Webinar workshops produced in conjunction with Arment Dietrich, Inc., one of the country’s fastest growing boutique communication agencies, specializing in social media.
When researching buying a franchise, there are many questions that need to be asked. However, there is one question that, according to John P. Hayes, Ph.D., is the most important - Read on to find out this and 6 steps to help you question franchisees in the process.
After surveying thousands of franchisees, take a look at our 2009 guide to Top 50 Low Investment Franchises. These franchise opportunities all fall under $100,000, and prove to be the best of the best in franchisee satisfaction.
Question: I am about to purchase a sandwhich shop near a 22,000+ student campus that is a Franchise store. My question given the recession (if we are really in one), what is your opinion on this idea outside of the scientifcal and business facts needed to give an even more accurate opinion?
Read the six points that franchise veteran, John P. Hayes, Ph.D. highlights to help you decide if you can franchise your business and deliver a thriving, satisfying enterprise opportunity during a recession.
John P. Hayes, Ph.D. explores the reasons some fear buying a franchise, and gives insight and answers to these concerns in hopes of helping you realize there is little to be frightened about. f
John P. Hayes, Ph.D. proves that the question of happiness may be the most important one you ask when contemplating buying a franchise. He highlights 5 "happy questions" to be sure and answer to determine the perfect franchise match.
When looking for the right franchise opportunity, interviewing franchisees is a crucial step in the process. John P. Hayes, Ph.D. features 5 guidelines and tips to help you make sense of what these franchisees say.
Learn from franchise veteran John P. Hayes, Ph.D. why it is crucial to give your customers the value they desire rather than just the product or services you are selling. Know what the customer really wants and you will create loyalty.
Bison.com and Franchise Business Review will work together to make franchisee satisfaction content more easily accessible for prospective franchise buyers.
It seems like a wonderful idea to be able to help your son or daughter own their very own business, but just be weary! John P. Hayes, Ph.D. discusses the 7 steps to consider before investing in a franchise for your child.
Q: What are your thoughts on investing in a fairly new franchise and what are the risks. The franchise I am looking into is less than 2 years old. What are your thoughts?
A: Be very cautious and approach the "opportunity" like an angel investor. (read full response)
John P. Hayes, Ph.D. delves into six reasons why not franchising your business might be costing you. Systemization, Market Penetration, and Brand Awareness are just a few of the reasons to consider franchising your business into a profitable, multi-unit enterprise.
Franchise Expert John P. Hayes, Ph.D. speaks with Virginia Barbeque franchisee Ed Totanes, who bought his franchise using the Veterans Transition Franchise Initiative. Mr. Totanes gives insight into the 3 major challenges franchisees are facing today.
This article by John P. Hayes, Ph.D. will help you understand just why it is that people buy franchises, and the seemingly simple answer that you might not have predicted... Marketing.
John P. Hayes, Ph.D. explains how understanding why people buy franchises will inevitably attract more franchisees. Learn how emotion, human nature, advertising messages, and campaigns spark people's will to buy.
Across the USA, entrepreneurs are turning their 401(k)s and other tax-deferred accounts into capital to invest in a franchise business. John P. Hayes Ph.D. explains four steps to turn your retirement money into a franchise aquisition.
Eric Stites, President of Franchise Business Review speaks with President and CEO of Miracle Method Surface Restoration, Chuck Pistor.
Miracle Method is the largest bath and kitchen refinishing company in the country. With over 120 domestic and international franchises, we specialize in repairing and restoring all types of tubs, ceramic tile, and countertops.
Eric Stites, President of Franchise Business Review speaks with Roger Murphy, CEO of Murphy Business & Financial.
Murphy Business & Financial provides new or experienced business brokers with the support to build a successful business brokerage firm on several fronts.
Eric Stites, President of Franchise Business Review speaks with Bill Nolen, Director of Franchise of Truly Nolen of America.
The dream of owning a top ranked franchise at reasonable cost is now a reality and within reach. An unbeatable combination! Our high-value, low-cost business model has doubled our franchise growth since 2002. Owning a Truly Nolen franchise provides you with an opportunity for business growth and an exciting future for you and your family.
In this article by franchise veteran John P. Hayes, Ph.D., you will read and discover the truth about five common franchising myths. Find out the answers and set the record straight about franchisor related questions and other inquiries you have before buying a franchise.
9 Reasons to Buy a Franchise Now helps determine if franchising is really for you. John P. Hayes, Ph.D. discusses the established, yet entrepreneurial, benefits of investing in a franchise opportunity right now.
After surveying thousands of franchisees across North America, the winners of Franchise Business Review’s 2009 Franchisee Satisfaction Awards are truly the best of the best in franchising. Take a look at the winners and what they offer.
Click here to learn more about these award winning franchises!
Franchise Business Review's Fourth Annual Study of Franchisee Satisfaction Identifies 115 Top Franchise Opportunities That Have Above Average Owner Satisfaction
Franchise Business Review's primary mission is to help franchisors and franchisees achieve success. We accomplish this by sharing the best practices of our best-in-class franchise systems and their franchisees. Here are 13 simple, easy-to-implement tips that will help you improve franchise relations and drive better overall system performance.
Franchise Business Review President Eric Stites recently caught up with Bill McPherson, VP of Domestic Franchise Development at FastSigns International. Listen to Bill explain the FastSigns franchise opportunity and how they are continuing to be successful despite the economy.
Q: I was looking into a franchise called PUROCLEAN. They are a disaster restoration company that claims to have an edge over all others. They also claim that the return on investment is fantastic. What do you think about the company? Is this market too saturated with too much competition that I wont be able to survive? How much do you think its worth investing in them? Thanks for any help - Jim
Recently, I have been receiving dozens of emails every week from people wondering if now is the right time to invest in a business. This morning I received an email from a guy who's thinking about investing in a handyman service. My advice to him applies to anyone looking at buying a franchise right now - or really any time for that matter.
Q: What has been the feedback on waste management consulting companies such as Environmental Waste Solutions? Do you think that it is a good opportunity?
Thanks, Idrees
A: Survey says... NOT a good opportunity. Read more...
Here directly from four highly successful franchisees and what it took to make their business successful. How did they choose their franchise? What mistakes did they make? How are they dealing with the current economic slow down? Hear what advice they have to share with you.
Rated “2008 Best in Category” by Franchise Business Review and “one of America’s Top 25 high performing franchises” by the Wall Street Journal, Home Instead Senior Care is the world leader in non-medical senior care. Providing companionship, meal preparation, medication reminders, light housekeeping and assistance with errands, as well as over 50 other services, Home Instead CAREGivers give seniors who may need only a little extra help with day-to-day activities the option to live independently.
Jim Carpenter, CEO of Wild Birds Unlimited, turned his passion for his hobby into a thriving business. And as he sees it, Jim has an obligation to give franchisees the tools and the training they need to succeed.
FocalPoint's franchisees are perfectly positioned to succeed in one of the fastest growing industries. Stephen Thompson, President of FocalPoint International says, "We're looking for people who have a passion for helping business owners...."
Whether you’re a fast-food junkie or just an occasional eater, quick service restaurants (QSR) are as American as baseball and apple pie. From Main Street to Wall Street, and just about every highway exit and rest area nationwide, QSR franchise options have exploded in recent years.
The QSR (quick service restaurant) segment is one of the the most popular and trendy in all of franchising. This report looks inside two popular national brands and interviews franchisees from others across the nation.
In business since 1992, Budget Blinds has grown from the five founders literally pounding the pavement to over 1,000 franchises worldwide. They offer franchisees national advertising campaigns, customizable marketing tools, solid training and on-going support. Their impressive growth and franchisee satisfaction prove that their formula works!
Franchise Business Review to Present Franchisee Satisfaction Awards at the AAFD 16th Annual Conference. Read more about the AAFD Conference and the awards presentation.
El Pollo Loco is a different kind of restaurant franchise. It’s different because it’s the only Mexican restaurant franchise in the United States that was actually founded in Mexico.
Just because the economy is down doesn't mean that a smart investment decision can't be found. In fact, I would argue it is actually a great time to look at investing in a new business -- as long as it has a history.
After surveying thousands of franchisees across North America, the winners of Franchise Business Review’s 2008 Franchisee Satisfaction Awards are truly the best of the best in franchising. Take a look at the winners and what they offer.
The retail sector offers a huge variety of potential businesses for entrepreneurs with different interests and backgrounds. In the following report, we'll introduce you to some of today's top retail franchises as well as profile some of their owners.
As the #1 used car and finance company franchise, J.D. Byrider helps customers with less than perfect credit get the car they need at a price they can afford.
An updated FranchiseBusinessReview.com gives franchisors more ways to view and share information with potential candidates and attract new candidates, while candidates enjoy an interactive interface and more powerful tools.
Pop-A-Lock is the largest and most successful locksmith franchise in the world. The technological leader in the locksmithing industry, Pop-A-Lock has developed proprietary tools and techniques to give their franchisees the competitive edge.
One of the universal questions asked by anyone looking to join a franchise is, “Why are prospective franchisees attracted to a franchise?” The answer lies in the understanding of what motivates personal decisions, particularly a decision that involves a significant investment.
Food-related franchises are by far the most popular sector in franchising. It seems that everyone has a dream to own a restaurant, coffee shop or ice cream store – someplace to call their own. The realities of the food business are something quite different.
The restaurant business is not easy, but franchise owners of 21 top national restaurant franchises clearly are satisfied and their satisfaction levels drove their restaurants to the top to receive the 2008 Franchisee Satisfaction Awards presented by Franchise Business Review.
Owners of Heaven’s Best carpet cleaning franchises are happy and for the third year running their feedback and franchisee satisfaction has helped the company win the 2008 Franchisee Satisfaction Award presented by Franchise Business Review.
As a leading business coaching franchise, FocalPoint International provides professional coaching to small business owners and entrepreneurs around the world. Founded in 2000, FocalPoint uses time-tested concepts and proven strategies developed by internationally renowned business consultant Brian Tracy. In fact, one of FocalPoint’s unique advantages is the immediate brand recognition Brian Tracy has in the marketplace.
We've been busy this week interviewing some of the best minds in franchising. We already have an archive of almost 40 interviews and this week alone we've added interviews from Two Men and a Truck, Bruegger's, Snap-on Tools and more.
When nearly 45,000 franchisees talk about their franchise systems, they have something to say. The 2008 Franchisee Satisfaction Awards presented by Franchise Business Review highlights those franchises whose validation among their franchisees was superior in the industry.
When nearly 45,000 franchisees talk about their franchise systems, they have something to say. The 2008 Franchisee Satisfaction Awards presented by Franchise Business Review highlights those franchises whose validation among their franchisees was superior in the industry. According to Eric Stites, President of Franchise Business Review, franchisee satisfaction is a primary leading indicator of long-term system growth and success.
Business and pancakes have a lot in common. And franchising has done for business, what Bisquik® did for pancakes: took a proven recipe, packaged it with easy-to-follow instructions, left a little room for imagination and manual labor and voila — successful, delicious, expected results!
Small businesses are the bread and butter of the U.S. economy and represent a huge market opportunity for anyone considering going into business. For our research on the business services sector, we surveyed nearly 2,000 franchisees. This represents the most comprehensive study of franchisee satisfaction ever completed among business service franchise owners.
This report represents the most comprehensive study of franchisee satisfaction ever completed among franchise owners in the Home Services Industry. We surveyed over 3,300 franchisees representing dozens of brands for this exclusive report.
Wow... that's a tough one! It's similar to buying a car or a house - there is a huge range in price between various franchise opportunities. What's important to understand are three key pieces of information related to cost: 1.) initial capital required, 2.) total initial investment, and 3.) on-going or recurring costs. Here's the breakdown...
I am often asked whether or not it is a good idea to invest in a “hot, new franchise concept” or to go with a “safe” established brand. Certainly, established franchise brands typically have a higher success rate as compared to younger franchise systems. Yet, while investing in a new franchise concept may come with higher risks, the return on your investment, if successful, may be higher as well. Which is right for you? The answer really depends on two factors: you and the franchise itself.
1.) What characteristics make your top-performing franchisees successful and what is it specifically about my background that you think makes me a good fit for your system? This will let you know immediately if they have really done their homework on you and think you are truly a good fit for their system or if they are just looking to sell you a franchise. Listen carefully to their response. Make sure they are addressing items specific to you and not just general fluff.
A UFOC (pronounced “U-Foc” or simply “U-F-O-C”) is a standardized legal document that every franchise company is required by law to have and distribute to prospective franchisees. If you are seriously considering the purchase of a franchise, the franchisor is required to give you a copy of this document at least 10 days before you can sign their franchise agreement.
Great question! And the answer is… it depends. I know that sounds like a cop-out for an answer to the question but it really boils down to two key variables: 1.) which franchise are you thinking about buying, and 2.) You.
Service related businesses makes up one of the largest sectors in franchising and includes business models from lawn care to senior care to sign makers to deal makers, and everything in between. Over 3,500 franchisees from dozens of leading franchise brands were surveyed for this comprehensive report.
The automotive industry is a dynamic and varied market sector. We surveyed over 1,300 franchise owners representing two dozen companies to compile this report.
Our annual look at the franchising industry as a whole. You can use this as a benchmark to compare our averages to the opportunities you're investigating.
On August 3, 2006 Franchise Business Review hosted a free webinar on the ins and outs of buying a franchise. In this webinar participants learned the franchise basics; how to choose opportunities that fit your needs, how to research a franchise company, how much money can you really make, and the steps you have to take to achieve success. The entire presentation is roughly 1 hour and 45 minutes in length. more >comment
I've heard franchisors mention that validation is easy for their prospective investors. What planet are these guys from? Have they tried it themselves? more >comment
Even the franchise systems with the happiest franchisees have dissatisfied owners. The reasons why these people are unhappy are a varied as the people themselves. more >comment
As part of many franchise agreements, franchisors require franchisees to contribute to an advertising fund. Sometimes these funds are national (i.e. McDonald's) ... more >comment
One of the things I realized early on here at FBR is how hard it is to find a good franchise information online. If you've done some research yourself you know what I'm talking about. If not, do a Google search for "franchise." Go ahead, I'll wait... What did you get? more >comment
I'll start with the most obvious lesson in franchising: if someone out there has found a profitable business model, someone is offering a franchise of that model. Honestly, the number of franchise opportunities available is astounding and there is no doubt one that a perfect fit for you... more >comment
Instant reports are all the rage. Just as their print predecessors, bloggers love controversy to “sell newspapers.” But is anyone holding them accountable? Take a look at the latest phenom in franchising.more >comment
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Eric Stites, owner of Franchise Business Review, aims to get comprehensive information from franchise owners to people considering buying one. more >comment
I just read this in the May 14 issue of The New Yorker and wanted to pass it along. Richard Branson, CEO of Virgin Atlantic (and about 130 other "Virgin" brands) says about entrepreneurship
The ability to market (sell) your business to the public could be one of the most important steps to succeeding. Franchisors are not only selling products to consumers ... but they are also convincing other entrepreneurs to buy in to their businesses. more >comment
Entrepreneurs are often go-getters; people that can do anything ... for anyone ... and, yes, sometimes overcommit. I recently read David Allen's, Getting Things Done and found it one of the most helpful books I've read in 2007. A quick excerpt on the five phases of project planning. more >comment
I am often asked whether or not it is a good idea to invest in a “hot, new franchise concept” or to go with a “safe” established brand. Certainly, established franchise brands typically have a higher success rate as compared to younger franchise systems. Yet, while investing in a new franchise concept may come with higher risks, the return on your investment, if successful, may be higher as well. Which is right for you? The answer really depends on two factors: you and the franchise itself. more >comment
It’s a common misunderstanding that businesses with many locations are all franchises. In fact, many of the places you frequent on a daily basis are NOT franchises at all, but corporate-owned and operated stores. For example, FedEx/Kinkos, The Gap, Red Lobster and yes, even Starbucks are NOT franchises. more >comment
I can’t tell you how many times I’ve been asked by someone thinking about investing in a franchise “How much money can I make?” It’s far and away the number one question prospective franchisee want answered. And why not? Isn’t money the primary reason most people go into any business? I love my job and the work I get to do helping people discover the best franchise opportunities in the marketplace today – but heck, if it weren’t for the equity I’m building as part of owning my own business, I’d rather be fishing! more >comment
A few questions to start: What are the keys to franchising? How do you (or I) know if franchising is right for me? And the frequently asked, “What are the hot franchises right now?” Most of these questions will be covered in the articles and resources section in the upcoming Franchise Center and while I may not know what the hot concepts are, I can try to provide you with the information and guidance to make a more educated decision yourself. more >comment
Last week was a tough week. Hundreds of people lost their lives in the escalating war in Iraq. The Virginia Tech massacre left 33 students and faculty dead and 29 others injured. A neighbor of mine was killed in a car accident, leaving behind his wife and three young kids. So much tragedy. So much loss. Yet for most of us, life continues on. more >comment
After surveying thousands of franchisees across North America, the winners of Franchise Business Review’s 2007 Franchisee Satisfaction Awards are truly the best of the best in franchising. Take a look at the winners and what they offer.
What is a high performance franchise? How do you measure performance? What do today’s top franchise companies share in common? What can franchisors do to build and sustain a high performance franchise system? These are the critical questions behind Franchise Business Review’s three years of research of over 400 leading franchise brands. For us, driving better results is much more than a tag line. It’s about helping the very best franchise companies - and their franchisees - achieve greater success.
After surveying thousands of franchisees across North America, the winners of Franchise Business Review’s 2006 Franchisee Satisfaction Awards are truly the best of the best in franchising. Take a look at the winners and what they offer.
With bad news on the economy and instability in the job market, there are a lot of people questioning if it is a good time to think about buying into a franchise system.
After surveying thousands of franchisees across North America, the winners of Franchise Business Review’s 2009 Franchisee Satisfaction Awards are truly the best of the best in franchising. Take a look at the winners and what they offer.