About Franchise Business Review

Franchise Business Review is the only independent market research firm that specializes in benchmarking franchisee satisfaction based exclusively on ratings and reviews from franchise owners.

FBR was founded in 2005 as a resource for franchise brands who are committed to continually improving performance through excellence in franchisee satisfaction, and for franchise buyers who are seeking objective, third-party validation of a franchise system’s health.

Our mission is to:

Help franchise companies achieve brand success by strengthening their relationships with franchisees and improving franchisee satisfaction.
Empower franchise buyers with research from existing franchisees about brands they may be interested in.

Among the over 800 leading franchise brands Franchise Business Review has worked with are Kona Ice, Snap-on Tools, Jack in the Box, IHOP, ValPak, Sotheby’s International Realty, Applebee’s, Century 21, FastSigns, The Maids, CertaPro Painters, 1-800-GOT-JUNK, and Wyndham Hotels, to name just a few.

All of us at Franchise Business Review applaud those potential franchise investors who utilize our research as a jumping off point for their franchise research and the franchise systems that use it to measure and improve their franchisee satisfaction. Both understand that franchisee satisfaction can make or break a franchise system.

Franchise Business Review Survey and Research Methodology

Every year, Franchise Business Review surveys thousands of franchisees from hundreds of leading franchise brands to gauge franchisee satisfaction and performance — and to compile our lists of the top-rated franchise brands. Our independent franchisee satisfaction reviews measure the health of franchise systems that participate in our research based exclusively on the feedback of franchise owners... the real franchise experts!

You can learn more about the Franchise Business Review survey and research methodology here.