Franchise Business Review is the only independent market research firm that specializes in benchmarking franchisee satisfaction based exclusively on ratings and reviews from franchise owners.
FBR was founded in 2005 as a resource for franchise brands who are committed to continually improving performance through excellence in franchisee satisfaction, and for franchise buyers who are seeking objective, third-party validation of a franchise system’s health.
Our mission is to:
Among the over 800 leading franchise brands Franchise Business Review has worked with are Kona Ice, Snap-on Tools, Jack in the Box, IHOP, ValPak, Sotheby’s International Realty, Applebee’s, Century 21, FastSigns, The Maids, CertaPro Painters, 1-800-GOT-JUNK, and Wyndham Hotels, to name just a few.
All of us at Franchise Business Review applaud those potential franchise investors who utilize our research as a jumping off point for their franchise research and the franchise systems that use it to measure and improve their franchisee satisfaction. Both understand that franchisee satisfaction can make or break a franchise system.
Every year, Franchise Business Review surveys thousands of franchisees from hundreds of leading franchise brands to gauge franchisee satisfaction and performance — and to compile our lists of the top-rated franchise brands. Our independent franchisee satisfaction reviews measure the health of franchise systems that participate in our research based exclusively on the feedback of franchise owners... the real franchise experts!
You can learn more about the Franchise Business Review survey and research methodology here.
Do you have a question or want to find out more about our services? We want to hear from you. Give us a call or drop us an email.
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Over the past several weeks, the novel coronavirus has prompted in-home health care companies to intensify their franchisee support efforts. Within days of the outbreak, franchisors stepped up their communications; sourced and shipped scarce personal protective equipment (PPE); and spent hours synthesizing and reporting out policy changes that would affect how their franchisees could operate within their regions, states, and municipalities.
In this episode, it was our pleasure to speak with Jesse Johnstone, the President of Fibrenew. He explains to FBR's CEO, Eric Stites, how Fibrenew is designed to succeed in both good times and bad and discusses the way they're supporting they're franchisees in the midst of the COVID pandemic.