Jason and Simon Courtney are the owners of an Office Pride franchise in Pensacola, Florida. They are among Franchise Business Review's 2018 Rockstar Franchisees!
What advice do you have for someone considering investing in a franchise? Make sure you are committed to the cause and to owning a business - being self-employed. A lot of people think by joining a franchisee they won’t have to work hard or create ways to make sales happen. It is just the opposite. Office Pride gives you the knowledge, training and support but it is up to you to go out into your market and implement it.
What are you most proud of when it comes to your career in franchising? I would have to say that receiving the Office Pride Franchise of the Year award at our annual owners' retreat would have to be the best moment by far. I have the privilege of getting to know so many of the franchisees and visiting their locations and to see how hard everyone works and how much effort we all put in. We were acknowledged this year as the Franchise who has demonstrated the best overall performance in sales and continued growth, customer and employee satisfaction, contribution to Office Pride's corporate brand development, and reflection of Office Pride's Core Values and Mission Statement. I strive to give back as much as I have been given and this feels like we are doing that.
What was your career path before you entered franchising? We were both in the restaurant/service industry prior to the cleaning industry. We were aware of the hard work and dedication it took to make those service-run businesses a success and thought that Office Pride was a clear choice for us doing that for ourselves.
As a business owner, what has been the biggest challenge you've had to overcome? This is probably the hardest question because depending on what we are facing that week the answer may change. But as I sit back and think, I think it is patience. As we try to scale up we face struggles with hiring and turnover. In this industry there can be a high turnover rate so we try to challenge the norm by providing a great work culture. We work hard together but we also play hard together. Patience in Growth is not limited to just employees and customers but also by managing your cash flow. We are trying to move to a debt free system like Chick-fil-a and it takes commitment and dedication from all members of our team. Patience has been hard but it is very rewarding when the results you wait and strive for are achieved.
What do you like most about your franchise organization? The amount of effort Office Pride puts into excellence and helping their franchisees succeed and grow. I believe they understand that training, support, and learning are never perfect and therefore they are always trying to improve. From the great training provided in the very beginning to the ongoing support from Area Developers, Business Coaches, and Peer Groups we at Office Pride have a very dependable system.