Franchise Business Review is the leading market research firm in the franchise industry specializing in franchisee satisfaction and performance. Since 2005, we have researched more than 1,000 franchise brands from all industry segments.
Franchise Business Review has two key objectives:
Our independent franchisee satisfaction reviews measure the health of franchise systems that participate in our research based exclusively on the feedback of franchise owners... the real franchise experts! The information is not intended to replace the franchise investigation process that all potential franchisees should engage in. It does, however, provide immediate feedback from existing franchisees about brands they may be interested in.
When it comes to assisting franchises to better serve their franchisees and strengthen their systems, Franchise Business Review's data offers insight regarding their franchisee satisfaction. This insight enables them to understand where they are doing well and where improvements can be made. By working with franchise brands that wish to achieve high franchisee satisfaction, we will ultimately increase franchisee satisfaction and brand success within the franchise industry.
Among the over 800 leading franchise brands Franchise Business Review has worked with are Snap-on Tools, Wendys, Jack in the Box, IHOP, ValPak, Sotheby’s International Realty, Applebee’s, Century 21, FastSigns, The Maids, CertaPro Painters, 1-800-GOT-JUNK, and Wyndham Hotels, to name just a few. For more information regarding how our research can benefit your brand, visit our services site.
All of us at Franchise Business Review applaud those potential franchise investors who utilize our research as a jumping off point for their franchise research and the franchise systems that use it to measure and improve their franchisee satisfaction. Both understand that franchisee satisfaction can make or break a franchise system.
Do you have a question or want to find out more about our services? We want to hear from you. Give us a call or drop us an email.
Corporate Offices: Franchise Business Review Abistar Group, LLC 155 Brewery Lane Portsmouth, NH 03801
Phone: 866.397.6680 Fax: 603.766.6781 Email: [email protected]
Over the past several weeks, the novel coronavirus has prompted in-home health care companies to intensify their franchisee support efforts. Within days of the outbreak, franchisors stepped up their communications; sourced and shipped scarce personal protective equipment (PPE); and spent hours synthesizing and reporting out policy changes that would affect how their franchisees could operate within their regions, states, and municipalities.
In this episode, it was our pleasure to speak with Jesse Johnstone, the President of Fibrenew. He explains to FBR's CEO, Eric Stites, how Fibrenew is designed to succeed in both good times and bad and discusses the way they're supporting their franchisees in the midst of the COVID pandemic.