Franchisee Satisfaction

Shawn and Shelsey are the faces behind Travelin’ Tom’s Coffee and Kona Ice of NW Ellis County in Texas. This married team loves being part of local schools, businesses, celebrations, and events. As a truly family-owned and operated business, they even have their 9-year-old daughter helping on the truck whenever she can. Shelsey has a background in healthcare and business development. Shawn worked for the Railroad for 15 years and has since expanded his background into sales and customer service.

Learn how the strongest brands pair proven systems with ongoing franchise innovation to stay relevant and competitive in today's market, and explore the list of the Top 50 Most Innovative Franchises of 2026.

Heather Noble co-owns Lightspeed Restoration of Greater West Austin with her husband, Keith. They opened earlier this year, in 2026, and have four employees. Originally from Austin, she lives in Liberty Hill alongside her husband, their four kids, and two dogs. She blends her more than 22 years of insurance experience with a passion for helping people through stressful property damage situations.

If you’re seeking flexibility and balance, franchise ownership may be for you. More and more parents are buying home-based franchises as they pursue their career dreams while raising a family. Check out these top-rated franchises for moms and dads.

Becoming a travel agent sounds like an exciting career! But how do you get clients, especially if you have no prior experience? We talked to several Cruise Planners franchisees about how they got started.

Folake's Mathnasium franchisee story is about how he left the world of cybersecurity to begin a career where he could make an impact on his community.