For more information on FirstLight Home Care opportunities, call 866 985-5348 or visit www.firstlightfranchise.com.
Why do you think your franchisees rate your leadership team so high?
We believe it is based on several factors, including a) we say what we’ll do and do what we say, b) we put and keep franchise owner input as #1 relating to EVERYTHING we do in all facets of our business, and c) we see it as only fair and consistent since we expect our owners to exude the highest quality of service in our industry that WE set that example to them via every interaction we have as well.
Caring and passion for serving others + strong organization skills + strong communication skills + strong presentation skills + strong commitment to follow the FirstLight Home Care model and requirements + working capital.
Deeply committed to continual improvement, supportive of all new ideas, encourage brainstorming and collaboration across our franchisor and franchisee teams, a direct-simple approach to executing core fundamentals of the business better than anyone else, and caring for each other (franchisees, franchisor, key suppliers) with added focus and attention unmatched anywhere else. It is what we internally espouse as our “Culture of Care.”
Simon Sinek and The Power of Why; John Maxwell; the relentless pursuit to be the best in our industry!
Over the past several weeks, the novel coronavirus has prompted in-home health care companies to intensify their franchisee support efforts. Within days of the outbreak, franchisors stepped up their communications; sourced and shipped scarce personal protective equipment (PPE); and spent hours synthesizing and reporting out policy changes that would affect how their franchisees could operate within their regions, states, and municipalities.
In this episode, it was our pleasure to speak with Jesse Johnstone, the President of Fibrenew. He explains to FBR's CEO, Eric Stites, how Fibrenew is designed to succeed in both good times and bad and discusses the way they're supporting thier franchisees in the midst of the COVID pandemic.