Ron Culyer was nominated by the CarePatrol franchise leadership team in the Top Performers category for a 2021 Franchise Rock Star Award. He was chosen by Franchise Business Review from among 200 nominations for his outstanding achievements as a CarePatrol franchise owner in Cincinnati, OH.
What is one of the biggest mistakes you made when you were first starting your business? What was your biggest takeaway from it?
When I first bought my CarePatrol franchise I thought that I could run and grow it on my own, and that was true to an extent. However, what I learned was I need a team around me. This cuts down the learning curve so that you can cover more ground and ultimately help more families.
Is there a book or podcast you’ve read/listened to that has helped you in starting or building your business?
Wow, that is a tough one, to narrow it down to one book or podcast. There have been many books and podcasts over the years. That’s just it, our businesses and industries are ever changing so the best you can do is keep current. In our industry I have kept current by reading the CSA Journal.
Do you have a guiding philosophy or principle that has helped you navigate the ups and downs of owning a business and/or contributed to your success?
Do right by the people you are serving. If you focus on good services and consistency, everything else will fall into place, so then you have a solid foundation to build on.
How have you raised the bar for your business and your franchise system?
I have surrounded myself with a great team. My team is exponentially better than I could ever hope to be on my own. For us that has been the key to improvement, growth and raising the bar.
What are the biggest work-related challenges you faced during the pandemic? What have you done to address them?
With our model at CarePatrol, one-on-one contact is crucial. So, the challenge we faced was working remotely. We have improved immensely with our technological resources and have developed work arounds for communicating not just with families, but providers and referral resources as well.
For more information on CarePatrol franchise opportunities, call (248) 781-8825 or visit carepatrol.com/franchising/research-carepatrol.html. You can also email [email protected].