2021 Franchising Outlook: A Conversation with Franchisors


Christina Chambers – InXpress

Paul Pickett – Wild Bird Unlimited

Tony Lamb – Kona Ice

Although many businesses struggled through the pandemic in 2020, interest in business ownership and self-employment is at an all-time high. Franchise Business Review’s CEO, Eric Stites, talked to award-winning franchisors Christina Chambers from InXpress, Paul Pickett of Wild Birds Unlimited, and Tony Lamb from Kona Ice to get their take on what 2021 will look like for existing and new franchise owners.   

Listen in to learn how these franchisors responded to the pandemic to not only survive, but also succeed in 2020, how they intend to continue to support their franchisees in 2021, and what opportunities they envision in the future. 

Includes owner satisfaction report
out of 100

Wild Birds Unlimited

Industry: Pet Services, Retail

Wild Birds Unlimited provides a comprehensive array of bird feeding products, as well as local nature information.

Investment: $197,919 - $325,763 Cash Required: $40,000
FirstLight Home Care senior care franchise opportunity caregiver with elderly
Includes owner satisfaction report
out of 100

FirstLight Home Care

FirstLight Home Care provides home care services, helping seniors and people recovering from illness, injury or surgery, adults with disabilities, veterans and anyone 18 and older who need in-home sup…

Investment: $113,300 - $197,900 Cash Required: $100,000
Includes owner satisfaction report
out of 100

Any Lab Test Now

Any Lab Test Now provides direct access to clinical, DNA and drug and alcohol lab testing services, as well as phlebotomy and other specimen collection services, through a retail storefront business m…

Investment: $133,900 - $227,900 Cash Required: $90,000