Scott Neal, Fibrenew Franchisee
Scott Neal of New Jersey was hesitant to start a new business, as he never had before. However, Fibrenew made the process as simple as possible, and were there for him every step of the way.
When did you purchase your franchise?
I trained in April of 2018 and started working my franchise in May 2018.
What was it about the franchise model and or leadership that led you to purchase it?
A few things actually. I liked the hands-on aspect of the work, and I liked the flexibility of the work schedule throughout the day and week and more than anything, because this is my first business, I was nervous about being on my own and everybody I spoke to raved about how much support there is from home office and from fellow franchisees. That’s the number one reason for me. Knowing the support that was available made me feel more confident.
What type of business experience, education, and/or skills did you have prior to becoming a franchisee that you have found particularly helpful?
My entire working career prior to Fibrenew had a customer service aspect to it. I started out in the golf business then I got into printing and packaging sales, which was helpful as well. Customer service and sales is a big part of running a Fibrenew business so my history helped, and the rest Fibrenew has taught me.
What do you like most about your job?
I love working with my hands. The thing I wasn’t getting out of my previous jobs was the satisfaction of knowing that I was actually helping people. In the corporate world, it was just about moving from project to project and there were no thank you's for that. Now, I see smiles on customers’ faces after I restore their furniture or car interior and that feels amazing.
What advice do you have for prospective franchise buyers? What do you wish you had known prior to going into franchising?
There’s nothing I can think of because everyone should do their due diligence and talk with active franchisees, work with the sales team, do a discovery day, etc. to learn about the system, the products, the operations, and the culture. The only thing I can really think of that I regret is that I didn’t do this sooner!