Thomas and Carrie Powers were nominated by the Any Lab Test Now leadership team in the Multi-Unit Owners category for a 2021 Franchise Rock Star Award. They were chosen by Franchise Business Review from among 200 nominations for their outstanding achievements as Any Lab Test Now franchise owners in Tulsa, OK.
Not spending time with other owners in their business to fully understand the day-to-day operations and processes.
“Good to Great” (by Jim Collins) was very helpful in understanding the importance of the hiring process.
We're very hands-on and lead by example. We also understand when it's best to part ways with employees that do not meet your expectations. You have to be prepared to let people go instead of hoping they improve.
We are very involved in committees and training, so we have a lot of access to many different members within our franchise.
Managing our employees. We had to cut back hours but remained an 'essential business' due to our model. We did not lose any employees due to the pandemic because we ensured they were getting enough hours.