The Cruise Planners travel agency franchise offers franchisees a flexible and rewarding home-based business opportunity. One key factor contributing to Cruise Planners’ success is its cutting-edge travel technology. The travel franchise has developed proprietary, state-of-the-art tools that streamline operations and make it easy for agents to run their businesses from the comfort of their homes—or anywhere they like.
With a mission to provide purpose-driven technology that delivers a competitive advantage to its franchisees, the Cruise Planners Technology Team works closely with travel agents to identify their needs and develop solutions that help them market their businesses, find the best deals on flights, hotels, and cruises, and manage bookings in real-time.
Cruise Planners is committed to creating, testing, and implementing technology solutions supporting the franchisor and franchisee business needs. They stay up-to-date on the latest tech trends and constantly innovate to ensure that the Cruise Planners franchise remains at the forefront of technology in the travel industry.
Brian Shultz, Chief Information Officer for Cruise Planners, said, “Our mission from a technology perspective is to empower travel advisors to maximize their customers’ experiences in new and innovative ways. Like many others, the travel industry is positioned to take advantage of various technological innovations, and we feel that we are uniquely positioned to offer that to our franchisees. At the corporate level, we routinely engage with our travel advisors to learn about their business processes and challenges. We then, through the use of our world-class, in-house technology resources, execute on creating tools and solutions to solve those challenges.”
“We also strongly believe that every franchisee needs to be perceived by the general public as a top-tier, first-class travel agency. To make that happen, we invest heavily in our web presence and mobile application development to ensure that our franchisees’ customers have the best possible experience planning and enjoying amazing vacations. Our focus has always been on technology as a foundational part of the travel business. As things change, we pride ourselves on our ability to pivot to new initiatives that ultimately make our network stronger and able to serve as many customers as possible.”
Purpose-Driven Travel Technology
Cruise Planners provides all agents with training and support to use the technology tools most effectively, get up to speed quickly, and start growing their businesses. Here are just some of the industry-leading technologies developed by Cruise Planners to empower their franchisees:
Cruise Planners Website
Enjoy your own Cruise Planners website with a customized look, advertisements and special offers, and travel industry content, all maintained by the Home Office. You can add personalized information, photos, videos, landing pages, and more.
- Your own dynamic, customized Cruise Planners website
- Customer forms for easy lead generation and data collection
- Travel, touring, and resort searching and quoting capability
- Live chat and screen-share with the LivePlanner tool
- Client management system
- Proprietary booking and reservation management
- Hundreds of features to help maintain your business
- Customizable dashboards based on your needs
- Cruise searching, quoting, and booking
- Travel advisor-focused task management integration
- Schedule and manage tasks relating to clients and reservations
- Fully customizable tool for each travel advisor
- Harness your Strengths, Opportunities, Aspirations, and Results
- Detailed business management, analytics, and sales tools
- Insights on what’s working and what can be improved to increase sales
- Accessible to your coach so they can guide you in the right direction
This app enables agents to manage their business on the go, allowing them to work from anywhere.
- Access client information and bookings on the go
- Create and manage marketing campaigns
- Globally search for client reservations and sales opportunities
- Chat interactively with clients and save your communications
- Weekly travel deals and bi-weekly luxury travel emails to your clients
- Automated personalized emails triggered by clients’ online activities
- Robust Where2Next survey tool tailored to your marketing initiatives
- Video Marketing Program with free and customizable options
- CP Social platform for social posting on Facebook, Instagram, and more
CP Mobile Client-Facing App
- Clients can “favorite” specific sailings and tours
- View destination guides
- View trip details and excursions
- Choose travel insurance
- See restaurant reviews based on itinerary date and location
The Cruise Planners travel agency franchise guides franchise owners through all the technology tools available to them, and provides training whenever new tools are introduced. Franchise owners learn how their award-winning technology and marketing platform can help them connect with clients and build a profitable business.
Valerie Dorsey owns a Cruise Planners travel agency in Royal Palm Beach, Florida. “I have met so many other travel agents that don’t have a third of what we have at Cruise Planners,” she said. “The company provides everything we need to attract customers and provide cutting-edge travel services. They have the best training, marketing, and technology available. Our technology allows me to work from anywhere! I have not regretted my decision to join Cruise Planners in the 12 years I’ve operated my business. I love it!”
Award-Winning Travel Franchise
In addition to being a franchisee satisfaction award winner for ten years, Cruise Planners has been recognized as a Most Innovative Franchise by Franchise Business Review. Their Technology Team was also recognized on Travel Weekly’s Power List for developing innovative tools to empower their travel agents.
Putting Your Business On Cruise Control
Cruise Planners also provides its agents with a personalized website designed to showcase their business and services. The website is mobile-optimized and easy to navigate, making it easy for customers to find and book travel packages. Additionally, the website comes with pre-written content and high-quality images, which helps agents save time and money on website development and design.
From the award-winning, in-person, new franchisee training program to more extensive, continuous learning opportunities, Cruise Planners supports our travel advisors through all stages of business operation.
In addition to groundbreaking innovation, Cruise Planners provides its franchisees with comprehensive training and support, including initial and ongoing training, marketing support, a dedicated support team, national conferences, and regional meetings. These resources are designed to help franchisees run their business effectively and succeed in the competitive travel industry.
Cruise Planners is committed to ensuring the success of its franchisees and provides extensive training and support to help them run their businesses effectively. Here are some of the ways that Cruise Planners supports its franchisees:
- Initial training: All new franchisees receive comprehensive training at Cruise Planners’ headquarters in Florida. The training includes sales, marketing, and technology sessions and is designed to provide franchisees with a solid foundation to start their business.
- Ongoing training: Cruise Planners offers ongoing training and support to its franchisees, including webinars, conference calls, and in-person training sessions. These sessions cover various topics, from new technology updates to marketing strategies, and provide franchisees with the knowledge and skills they need to succeed.
- Tech Days: Join the Cruise Planners Support Team and other franchise owners at the home office in Coral Springs, Florida, for a deep dive into proprietary technology programs, data protection best practices, and more.
- Seminars at Sea: Franchisees can participate in an immersive educational program that allows them to learn about the cruise product by experiencing it first-hand!
- Marketing support: Cruise Planners provides its franchisees with a range of marketing materials, including customizable brochures, flyers, and social media content. These materials help franchisees promote their business and attract new customers.
- Dedicated support team: Cruise Planners has a dedicated support team available to answer franchisee questions and provide guidance on all aspects of the business. The support team includes experts in technology, marketing, and sales experts and is committed to helping franchisees succeed.
- Annual Convention: Cruise Planners holds a national conference bringing franchisees nationwide together. These conferences provide a fun and educational opportunity for franchisees to network, learn from industry experts, and share best practices.
- Regional meetings: Cruise Planners also hold regional meetings throughout the year, allowing franchisees to meet with other franchisees in their area and receive training and support specific to their region.
If you are passionate about travel and want to earn extra income, starting a travel agency with Cruise Planners may be the perfect opportunity. Cruise Planners’ investment in technology has been a significant factor in its success. Their proprietary platform, mobile app, personalized website, and training and support systems are just some technologies that have helped Cruise Planners’ agents succeed in the competitive travel industry.