Tony Lamb, Founder & CEO, Kona Ice
Why do you think your franchisees rate your leadership team so high?
We talk at our corporate offices about how all of our franchisees are our customers. We believe that without them we don’t exist. How can we expect our franchisees to give incredible customer experience if we don’t provide that to them? “It’s Attitude Stupid!”
What traits do you look for in a franchisee?
Enthusiastic and teachable.
How would you describe your brand’s culture?
When nine out of 10 franchisees who are in your system got into your system because they wanted to give back to their community or wanted to make their community a better place…I can only describe our culture in one word: PERFECT.
What advice would you give to other franchise leaders?
Stay out of our segment or we will crush you!
Who/what inspires you as a leader?
Truly, hundreds of people have inspired me. I read continuously about great people who have done great things. I think I have read every book on Ronald Reagan. But when all the advice settles and all the opinions are in and I think I have heard every possible analogy and anecdote, it all comes back to one person...my father.