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We talk at our corporate offices about how all of our franchisees are our customers. We believe that without them we don’t exist. How can we expect our franchisees to give incredible customer experience if we don’t provide that to them? “It’s Attitude Stupid!”
Enthusiastic and teachable.
When nine out of 10 franchisees who are in your system got into your system because they wanted to give back to their community or wanted to make their community a better place…I can only describe our culture in one word: PERFECT.
Stay out of our segment or we will crush you!
Truly, hundreds of people have inspired me. I read continuously about great people who have done great things. I think I have read every book on Ronald Reagan. But when all the advice settles and all the opinions are in and I think I have heard every possible analogy and anecdote, it all comes back to one person...my father.
Over the past several weeks, the novel coronavirus has prompted in-home health care companies to intensify their franchisee support efforts. Within days of the outbreak, franchisors stepped up their communications; sourced and shipped scarce personal protective equipment (PPE); and spent hours synthesizing and reporting out policy changes that would affect how their franchisees could operate within their regions, states, and municipalities.
In this episode, it was our pleasure to speak with Jesse Johnstone, the President of Fibrenew. He explains to FBR's CEO, Eric Stites, how Fibrenew is designed to succeed in both good times and bad and discusses the way they're supporting thier franchisees in the midst of the COVID pandemic.