Every year, Franchise Business Review surveys thousands of franchisees from hundreds of leading franchise brands to gauge franchisee satisfaction and performance and to determine the top-rated franchise brands. Our independent franchisee satisfaction reviews measure the health of franchise systems that participate in our research based exclusively on the feedback of franchise owners… the real franchise experts!
To determine this year’s Top 200 Franchises, franchise owners were asked 33 benchmark questions about their franchise company that focused on areas such as leadership, training, core values, work-life balance, profitability, their overall enjoyment of running the business, and more.
Research for Franchise Business Review’s Top 200 Franchises is conducted over an 18-month timeframe. Franchise companies can not pay for exposure on any of our lists. We determine the best franchises based purely on independent surveys on franchisee satisfaction.
This data results in a Franchisee Satisfaction Index (FSI) score for each brand surveyed. FSI is the industry standard by which the health of any franchise company can be measured and tracked over time. Established by Franchise Business Review in 2007, FSI is a collective assessment of the critical areas of franchisee satisfaction and engagement. The FSI score of a franchise is a powerful tool for evaluating franchise systems, tracking operational performance, and predicting future success.
Not all brands willingly open their doors to an independent research firm like Franchise Business Review, but those who do can offer investors like you a wealth of information on the system’s leadership, culture, training and support, financial outlook, and franchisee community.
Learn more about Franchise Business Review’s survey and research methodology.